FAQs

Where is the Card Accepted?

The card is recognised at all CredAble organisations but the benefits of the card will vary from place to place. For some providers it might give you a discount or a special offer, for others it might be accepted as evidence in order to access a free pa ticket for example.

You can find details of all of the CredAble Providers on our map page and we will regularly be updating our FaceBook, Twitter and Google+

Remember though – the card is a demonstration of your needs and is related to the Equality Act. All providers have a legal duty to make reasonable adjustments you need and the card can help you explain that to them whether they ‘accept it’ or not

Why should I have to pay more because I’m disabled!?

If you’ve read a policy on another website and said to yourself (or twitter!)

“This is terrible – I have to pay £15 just to be able to book a ticket”:

STOP

Go back

Re-read the policy

All providers should have to have alternative ways of making their service accessible to you that cost you £0.00 – if they don’t – let us know and we will correct them on this.

The service we provide is to make it quicker and easier for you to speak to many providers via one application IF you choose to purchase one.

We charge for this because this is a service which costs us money to provide.

What if my needs change?

If your needs change you can ask to be reassessed at any time. To reissue a new card we need to charge a £5 admin fee.

Why should I have to provide evidence?

Its only appropriate for certain types of provider to ask for evidence – particularly those offering things like free Essential Companion tickets, concessions or discounts which you access remotely i.e. over the phone or internet.

The fact is that people, disabled and non-disabled have in the past exploited some organisations reasonable adjustments – this ultimately means that disabled people with genuine needs suffer in the long run.

We ask you for evidence to remove the need for other providers to ask for anything other than your card. For the Card to be taken seriously by providers we have to make sure that we are making accurate decisions related to need and impairment and we only do this with enough information backing up the detail that you give in your form

Are there age limits to the card?

No – none at all. We just have to see that you have an impairment that results in needs in line with the Equality Act. This is just as relevant for children as it is for adults. Providers policies on things like free tickets may vary on age though.

For older people this is important too as you may not think of yourself as a ‘disabled person’ but may have medical conditions that still have an impact on you.

Who makes a decision on my card?

The scheme is run by Nimbus: Disability Consultancy. Nimbus is an organisation of disabled people which specialises in the legislation behind The Equality Act and other legislation like Welfare Benefits.

Do Cinemas accept the Access Card?

We cannot currently guarantee that high street Cinema chains will accept your Access Card.

We have had conversations with a number of local branches of the big name retailers, some have said they will accept any form of supporting information, others have said that free companion tickets will only be released to holder of a CEA Card.

There has been a mixed experience of Card Holders to date – some have had their requests for an essential companion met whilst others with perfectly obvious impairments have been refused adjustments because they did not present a CEA Card

We have also approached the Cinema Exhibitors Association themselves for guidance about the validity of our Scheme to access free companion tickets and are still awaiting a response.

In the meantime this is guidance taken from the Cinema Exhibitors Association webpage  about their own card scheme and presenting evidence to obtain a free companion ticket:

You don’t need to have a CEA Card for a reasonable adjustment to be made and cinemas still have to make reasonable adjustments. If you require an adjustment to visit a cinema because of your disability, the CEA’s policy is cinema staff should make them for you.”

Unless you see a cinema listed explicitly on our map it would be best to seek guidance from your particular chain before visiting. Remember that The Access Card denotes the support that you need in line with the Equality Act and does not need to be explicitly linked to a provider’s own policies. If you would like us to have a conversation with a particular cinema on your behalf please let us know.

Further guidance, issued directly to cincemans now states;

Where a disabled person requires this level of assistance and is not a CEA Card holder, the Association policy is that the companion should still be allowed a complimentary seat. Cinema staff should be briefed to make sure they understand that the CEA Card is not a pre-requisite for a complimentary seat for a companion of a disabled customer needing assistance. Where such customers do not hold a CEA Card, staff should be briefed and be aware of how they should address the issues which might arise. If they think it would be useful and appropriate, staff can highlight the advantages of having a CEA Card and offer customers an application form which all Association members should hold in the box office. Staff should be careful, however, not to indicate this is the only way a disabled person who might need ‘personal’ assistance can receive it.”

Will I have to be reassessed when my card is renewed?

All cards will be renewed at least every 3 years but we may make decisions about reassessment on a different timescale. A good example would be if you submit evidence that very clearly states that you have a permanent impairment that will not vary for the rest of your life then we will not reassess you.

If you have a temporary impairment we may decide that your award will only last 1 year. In this case there is no additional charge for reassessments falling within the 3 year period.

How do I get my business listed on the site

Basic listings are free as long as you are able to submit an offer or something of benefit to Access Card holders. You can also be flagged as a CredAble Provider and there are different options available. Visit www.nimbusdisability.com/quality-mark for more information or give us a call on 01332 404023.

I ordered my card weeks ago and still don't have it?

We typically post out all cards within a week of receiving all of the information we need from you. All deliveries are Royal Mail 2nd class and as with any domestic postage there is sometimes a margin of error in deliveries

If you’ve not received your card within a reasonable time frame you need to make sure that you get in touch with us as soon as possible as either we’re still waiting for information from you or there’s been a problem with delivery.

If you need your card in a hurry for a booking we can give you your card number straight away and this is usable in a number of venues without the card itself