Here is a quick update for new cardholders wanting to use their Access Card with the Ticket Factory website and get started buying tickets online.
With your Access Card, you can register for an online account, once you have registered you will then be able to book tickets online at selected events and venues. At the moment the online accessible tickets on sale at this website are for shows at The Barclaycard Arena, The Genting Arena, and The NEC.
Here is a step by step guide on how to set your account up and how to activate your Access Card with the online system. NB if you need more than 1 essential companion you will still need to make contact with the booking team on 0800 640 5001
Visit the website: www.theticketfactory.com
From there, fill in the online form with your details, don’t panic there will be a separate section for your to add your Access Card once you have an account set-up, for now just fill in your personal information.
Once you have registered for an account, go to the Login section and click LOGIN, you can also do this using Facebook if that is easier.
When you’re in click on your name at the top of the page and you will be taken to the following page.
Once you have logged in, from there head to the CREDABILITY tab, which appears at the bottom of the list to the left-hand side.
Once you have selected the CREDABILITY tab you can then enter your unique four digit Access Card number and your name into the selected boxes, once you have completed this your account will then be active
Important note – you only need to enter the numbers on your card – ignore the’#’ and any letters
You will need to log out and back in before buying tickets.
From here you have now unlocked the ability to view and book accessible tickets for the shows that allow for it. Just find your show and select your seating type just like you would without the need for access
That’s it! Enjoy the show!
You are now linked to the Ticket Factory, you can now order your tickets online at selected events, it’s as simple as that!
We hope this guide has helped you and we hope you get to experience loads of accessible events!
The Access Card Team.