The Dove Service
OverviewThe Dove Service offers counselling and support to those struggling with the impact of bereavement, significant loss, or life changing/limiting illness. Our counselling services provide a safe, confidential environment to explore all aspects of loss. We can work with you, whether you yourself are experiencing a loss or if you are struggling to cope with a loss involving your family, carers, a friend or something else that has impacted you personally. Notes
- Creadble provider: YES
- Creadble access: NO
- Creadble employer: NO
Access Card NotesWe have a specific Equality, Diversity and Inclusion Policy, which was last reviewed 22nd February 2016 in which we recognise the Equality Act 2010. All Members of the Dove Service – Trustees, CEO, Managers, Employees, Licenced Counsellors, Volunteers, etc share responsibility for promoting equality, diversity and inclusion.
Standing and Queueing
Our core service doesn't involve standing or queuing for long periods. We also have a telephone counselling service for those struggling to get to us.
Our Head Office has a lift, refuge points and no steps in the office. Most of our outreach locations are on the ground floor. Clients would be advised of accessibility when the appointment was made. We also have the option of telephone counselling for those who are really going to struggle getting into the service.
We have our Head Office in Stoke-on-Trent and we have outreaches in other locations, which can be viewed on our website. Some of our projects fund home visits and there is also telephone counselling for those struggling with travelling into the service. This can all be discussed when an appointment is made.
We welcome assistance dogs, if required. We will provide water. Our Head Office has a grassed area nearby that could be used for toileting needs.
Counselling is usually done on a one-to-one basis. At our Head Office companions can wait in the waiting area. At other locations this would need to be discussed. Companions can come into the counselling room at the clients request.
Accessing Visual Information
We have a series of videos that epeople can access so that they can listen to information about our service, if they struggle visually. We also offer large print and easy read versions of all our documentation
Accessing Audible Information
We can work with sign language interpreters if required. We also have extensive written material that clients can access - counselling agreement, information leaflets, assessment tools, website, etc.