How it works

Designed to streamline the process of communicating your access needs, the Access Card translates your disability or impairment into easy-to-understand symbols. This section explains how you can use the card to convey your access requirements to venues and service providers, ensuring a more accessible and enjoyable experience wherever you go.

In addition to translating your needs into symbols, the Access Card serves as a recognised proof of your requirements, eliminating the need for repeated explanations at different venues. This recognition is crucial in building a more inclusive environment, as it encourages venues and service providers to be proactive in their accessibility efforts. The card not only supports your individual needs but also contributes to a broader movement towards better accessibility for all.

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The symbols

On the front of your Access Card, there are 9 spaces to display symbols used to highlight the barriers you face and the reasonable adjustments you might need. Here's a description of each one of the symbols:

• Standing and queuing
  • For people who find standing and or queuing a substantial barrier to accessing services.
  • This may include people who physically cannot stand or queue for any significant amount of time, or people that have an issue with understanding the concept of queuing.
• Level access
  • For people who require wheelchair accessible facilities or have to have level access as they are unable to make even a few steps.
  • We do not add the standing and queuing symbol for wheelchair users as if a queue is accessible this should present no problems. If a queue is not accessible then this will be addressed by each venue as an adjustment related to the need for level access.
• Distance
  • If you have difficulty moving yourself more than short distances this is the symbol for you. We have no strict definition of what distances are involved as it will be for you to discuss this with providers, who will let you know how they can meet your needs. We do however need to see information that confirms you have a medical condition that has a significant impact on the distance you can move.
  • You might also get this symbol if you are a wheelchair user that cannot self-propel distances. You would not get it if you are a powered wheelchair user or if you are unable to self-propel at all – in this case, we would consider the +1 symbol as providing the solution for you.
• Urgent Toilet Needs
  • All Access Card holders have access to accessible toilets.
  • For people with continence issues, we have the W.C. Symbol. Providers on board are made aware that this means urgent access to any toilet without question. This might be an accessible toilet, it might not.
• Assistance Dogs
  • Our Assistance Dog Symbol is awarded once we receive official documentation stating the dog has gone through training to be able to support you at events and venues/other unusual environments/circumstances.
  • This is unlikely to include emotional support animals. If you require an emotional support animal, we recommend you take advantage of the support provided by an essential companion which may covered by our +1 symbol.
• Essential Companions
  • This symbol is awarded to people for whom it would be significantly difficult to access services without support from another person.
  • You must be able to show that the support you need is substantial, significant or frequent, and directly related to your needs as a disabled person, and that without extra support you would receive a lesser service.
  • It may mean an essential companion ticket, or it may mean a provider will offer additional support from their own staff.
  • The support needed must exceed what could be reasonably expected of family/friends already accompanying you, and must be due to disability-related needs.
  • For children, we do not question that your child may need a certain amount of support when out and about, but we are unlikely to award the +1 symbol where they would already be in direct supervision and guidance by a parent or other family member.
• Visual information
  • For people who find accessing visual information a barrier.
  • This may include people with visual impairments who require alternative formats or guidance.
• Audible Information
  • For people who have difficulty accessing or processing audible information.
  • It may be relevant to deaf people or those with hearing impairments.
• Miscellaneous
  • This category is for everything thing else, and providers are encouraged to seek more information directly from you about how they might be able to support any needs not covered by the other symbols.
  • For example, photo-sensitive epilepsy.
  • This symbol will trigger a provider to ask for specific information from you about how you will access their service.