Arsenal FC

Overview

Arsenal Football Club is a professional football club based in Islington, London, England, that plays in the Premier League, the top flight of English football. The Club has won 13 League titles, a record 13 FA Cups, 2 League Cups, 15 FA Community Shields, 1 League Centenary Trophy, 1 UEFA Cup Winners' Cup and 1 Inter-Cities Fairs Cup.
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

Access Card accepted as proof of access requirements

Contact details

Arsenal FC Emirates Stadium, Hornsey Road, London, London, N7 7AJ
Phone: 020 7619 5050

Standing and Queueing

Standing
There are 10 windows and there is a queuing system which is managed by stewards during busy times. However, disabled supporters who are unable to stand can avoid the queue by asking to use the window on the far left of the Box Office (just inside the door to the Media Entrance) which also has a lower counter for wheelchair users.

Wheelchair Access

Wheelchair access
There is level access to the non-Match Day Box Office and two of the seven windows have lower counters for wheelchair users.

The Match Day Box Office is located on Hornsey Road (at the southern end of the stadium) next to The Armoury Store.There is level access to the Match Day Box Office.

Lifts are avaliable around the stadium for more info see:

https://www.arsenal.com/sites/default/files/documents/Arsenal%20FC%20Access%20Statement%202018%202019.docx

There are wheelchair platforms on various tiers (12 Lower Tier, 8 Upper Tier, 2 Club Level)

All the larger catering areas have low level counters for wheelchair users.

Short Distances

Short distance
Blue Badge holders can park in the surrounding roads in vacant residents parking bays. However, you should check to ensure the bay is not suspended due to event day parking restrictions around the stadium. Please ensure that your Blue Badge and clock are clearly displayed.

There are also a number dedicated Blue Badge bays in the vicinity of the stadium however, please be aware that some of the bays in the area are specifically for the use of a designated Blue Badge holder. Please check the Blue Badge parking signage carefully before parking.

Seating for Visually Impaired and Ambulant Disabled supporters is generally located in the rows immediately in front of the Lower Tier and Upper Tier wheelchair platforms as this means that supporters have level access from the concourse and then only one or two steps down to their seats.

Access To Toilets

Access To Toilets
There are 37 wheelchair accessible toilets located inside the stadium. All are fitted with RADAR locks to prevent abuse by non-disabled supporters.

All supervising stewards hold RADAR keys in case a disabled supporter/visitor doesn’t have one with them.

The Changing Places Toilet (CPT) is in Block 48 on Club Level. It is available to any disabled supporter in the stadium on a match day or a non-match day and it is fitted with a RADAR lock.

On a match day disabled supporters not on Club Level wanting to use the CPT facility should contact the Disability Liaison Team (DLT) via any steward and a member of the DLT will come and escort you from your seat/wheelchair place to the CPT facility and back again.

Assistance Dogs

Assistance Dogs
Emirates Stadium was the first Premier League ground to install a Guide Dog Toilet facility.

The facility is located outside the stadium on podium level opposite turnstile Block F. It is accessed via a get which is fitted with a RADAR lock.

Essential Companions

Essential Companions
Essential Companion Tickets Avaliable for Access Card holders with the +1 Symbol

Accessing Audible Information

Accessing Audible Information
The box office is fitted with a hearing loop system for hearing impaired supporters.