Citadel Festival

Overview

Citadel is an all-day indie music festival in London. Held the day after Lovebox, the summer festival is a more inclusive, laid-back affair, laying on a lineup of music, comedy, theatre and debates, as well as a variety of fun and games.
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

*Named & Famed! This venue has been highlighted by feedback from a current Access Card Holder who used their card to gain access or a discount. Information provided in this listing comes from the card holder and also is sourced directly from for the venues publicly available information. This is not a guarantee of any set service or policy this organisation might have.*

Contact details

Citadel Festival Gunnersbury Park, London, London, W5 4NX
Phone: 0800 988 4440

Wheelchair Access

Wheelchair access
Citadel is on a green-field site with some tarmac paths. While there are some sheltered areas (marquees) it is mainly an open-air event. Weather and ground conditions may be variable and in times of extreme weather, mobility on the site may become very difficult. We ask you to consider this before purchasing a ticket.
In addition, our transportation partner Uber has a wheelchair accessible and mobility options in the app.

Short Distances

Short distance
Blue badge holders can apply for a parking space which is in close proximity to the main entrance. Applications for spaces are operated on a first-come, first-served basis due to such limited space. To gain access to this parking area, you must register in advance via our access application form on the website. We will send all parking permits out in advance. You must display this permit in your car upon arrival – entry will not be granted without this. To check availability or any other query can be directed to accessibility@mamaco.com please include Citadel Festival in the subject line and your booking reference number if you have one. In addition, our transportation partner Uber has a wheelchair accessible and mobility options in the app.

Access To Toilets

Access To Toilets
We provide at least one accessible toilet at each main toilet block in the arena, one at each of viewing platforms and one at the Welfare tent. These will be ‘festival style’ portable units, some of which will be locked with Radar locks.

Essential Companions

Essential Companions
We operate a 2 for 1 (free PA/carer ticket) policy for eligible guests. Please note we only offer a free carer/PA ticket to those over 12 who have purchased a ticket for themselves. Any accessibility customers under 12 years of age can go free but must be accompanied by a person over 18 who has purchased a full price ticket. The PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit and would be available and able to help you in the event of an evacuation.
PA/Carer Ticket Accepted Supporting Documentation:
The Nimbus Access Card

How to Book 2 for 1 Tickets:
Please do not book a ticket for your PA/carer as this will not be refunded if you are approved for a free ticket.
Book the required number of ticket(s) (minus PA/carer).
Then apply for your PA/carer ticket and submit the supporting documentation required using our Access Requirements Application Form here.
You will then get confirmation of your free PA/carer ticket by return email.

All eligible accessibility customers will receive an accessibility wristband and free PA/carer ticket which will not be sent out in advance but will be made available for collection at the designated accessibility window at the box office by the main entrance. Your PA/carer Accessibility Wristband will be given to you at the accessible box office at the main entrance when you arrive and grants access to the following facilities at the festival:

Viewing platform at Main Stage, Communion & Bigtop (unsheltered) - (subject to capacity).
Wheelchair-accessible toilets.
Lowered bars, which will also have large-print menus.
Induction loop at check-in point.

Accessing Visual Information

Accessing Visual Information
All forms and information are available in large print upon request. Please visit the Bookable Access Facilities page for more information.

Accessing Audible Information

Accessing Audible Information
There is an induction loop at the main Accessibility check-in point (the location of this will be made clear in the access info).