Eurostar

Overview

"Eurostar is an international high-speed rail service connecting the United Kingdom with France, Belgium and the Netherlands. Most Eurostar trains travel through the Channel Tunnel between the United Kingdom and France, owned and operated separately by Getlink."
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

*Named & Famed! This service has been highlighted by feedback from a current Access Card Holder who used their card to gain access or a discount. Information provided in this listing comes from the card holder and also is sourced directly from for the service's publicly available information. This is not a guarantee of any set service or policy this organisation might have.* Due to COVID-19 restrictions there are some changes to our assistance services. If you require assistance, we recommend that you pre-book at least 48 hours before you’re due to travel. Find out how to book below. If it's not possible for you to pre-book, you can turn up on the day at least 75 minutes before departure and we’ll do our best to help. For more information, please visit the service's website.

Contact details

Eurostar www, Online,
Phone: (0) 3432 186 186

Wheelchair Access

Wheelchair access
If you’re unable to walk 200m without help, you’ll need to travel in your wheelchair in one of the two spaces on board. Both spaces are close to accessible toilets and there’ll be a ramp for you to get on to the train

If you can walk 200m and get on and off the train without help, you can travel in a seat and store your foldable wheelchair on the luggage racks. We can’t guarantee that there’ll be a ramp to and from the train but you’re welcome to use it if we’ve got one in place.

If you want to travel with your mobility scooter, you have to book a wheelchair space. If you want help getting to and from the train, you can book special assistance.

If you're travelling in one of our wheelchair spaces - in coaches 3,9,10 or 14 - there'll be a ramp for you to get on and off the train. If you use a wheelchair but you're not travelling in a space, we can't guarantee that there'll be a ramp. However, if there's one in place, you can use it to get on board and then walk through the train to your seat.

For more information, please visit our website.

Short Distances

Short distance
Travellers with reduced mobility
You’ll be helped to the train and Arrivals, but you’ll need to be able to board and leave the train by yourself.

Access To Toilets

Access To Toilets
There are accessible toilets on board the trains.

Assistance Dogs

Assistance Dogs
Guide and assistance dogs can travel on some Eurostar routes (subject to approval). Your guide or assistance dog must have a ticket for their journey. For more information, please visit our website.

Accessing Visual Information

Accessing Visual Information
Organise special assistance and we’ll be waiting to guide you through the station to the train and from the train to Arrivals.

A special assistance guide is available to download in large print and braille. For more information, please visit our website.

Accessing Audible Information

Accessing Audible Information
Book special assistance and you’ll be guided through the station to the train, then from the train to Arrivals.

Our train managers make regular announcements to share important information during your journey. The same information will be displayed on digital screens in your coach.

An audible special assistance guide is available to download. For more information, please visit our website.

Other Notes

Other Notes
Let us know if you or someone you’re travelling with has autism and we’ll guide you through the station to the train and to Arrivals at your destination. If you’d prefer to travel when there are fewer people in our stations and on board, we recommend travelling at one of these times:

Monday-Thursday after 2pm
Sunday before 2pm
It’s also particularly busy on bank holidays, during school holidays and special events. We recommend travelling outside of these dates.

If you have a mental health condition or learning disability, we can help you through the station at both ends of your journey.

If you have special medical needs, talk to your doctor before travelling. Although we’ll do our best to get everyone on board, Eurostar might not be the best way for you to travel.