Imperial War Museum, London

Imperial War Museums


Imperial War Museums is the world’s leading museum of war and conflict. Founded while the First World War was still raging, it gives voice to the extraordinary experiences of ordinary people forced to live their lives in a world torn apart by conflict. From the moment you step into the iconic atrium, to the countless discoveries awaiting you in the award-winning galleries, IWM London examines the continuing influence of war on our world. Hear extraordinary true stories of ordinary people’s experiences of conflict across the museum’s six floors – stories that have the power to move, inspire and transform.
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Access Card Notes

*Named & Famed! This venue has been highlighted by feedback from a current Access Card Holder who used their card to gain access or a discount. Information provided in this listing comes from the card holder and also is sourced directly from for the venues publicly available information. This is not a guarantee of any set service or policy this organisation might have.*

Contact details

Imperial War Museum, London Lambeth Rd, London, London, SE1 6HZ
Phone: 020 7416 5000

Standing and Queueing

Seating is available on levels 0, 2, 3 and 5.

Wheelchair Access

Wheelchair access
Step-free access to the museum is via the West Entrance.

Wheelchairs are available for loan, free of charge. Please contact us or telephone 020 7416 5000, to reserve a wheelchair.

All lifts in the museum are wheelchair accessible and have audio announcements. Most lifts have braille signage.

Short Distances

Short distance
Designated parking bays for blue badge holders. Please contact us or telephone 020 7416 5000 to reserve a space at least three days before your visit (subject to availability).

Access To Toilets

Access To Toilets
Accessible toilets are located on levels 0 – 3.
Our Changing Places facility is located adjacent to the male public toilets on level 0.
The key can be obtained from the information desk on level 0.
Please note that the facility is not staffed and that users must bring their own slings.
The maximum weight limit of the hoist is 200kg. Operating instructions are displayed inside the room.

Assistance Dogs

Assistance Dogs
A warm welcome to Guide dogs and registered assistance dogs. Water bowls can be provided at the café on level 0.

Accessing Visual Information

Accessing Visual Information
All lifts in the museum are wheelchair accessible and have audio announcements. Most lifts have braille signage.

Large print e-books for the First World War Galleries are available in a Word document, for Kindle and other devices.

Audio descriptive guides for the First World War Galleries, The Lord Ashcroft Gallery and The Holocaust Exhibition are available from the Information Desk on level 0.

Free live audio described tour with guide of our First World War Galleries is available for visually impaired and blind people. Tours are approximately 40 minutes long. Please contact us or telephone 020 7091 3157 to book a live audio described tour (subject to availability).

A tactile map for the First World War exhibition is located at the beginning of the Gallery.

Accessing Audible Information

Accessing Audible Information
Subtitles are shown on all audio-visual presentations.