M & S Bank Arena Liverpool


M&S Bank Arena is one of the the most prestigious venues in the UK. The arena opened in 2008 with the launch event for Liverpool’s year as European Capital of Culture. Part of The ACC Liverpool Group and purpose built as one of the next generation of event venues, it has a track record of delivering high profile, world class events and creating unforgettable memories.
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

Access Card Holders are not required to fill out the venues Access Registration form. All access requirements will be met in line with the symbols on their Access Card.

Contact details

M & S Bank Arena Liverpool Kings Dock, Port of Liverpool, 16 Monarchs Quay, Liverpool, North West, L3 4FP
Phone: 0344 335 0437.

Wheelchair Access

Wheelchair access
M&S Bank Arena boasts over 100 accessible tickets in level access dedicated bays, with seats for friends and personal assistants, space for guide dogs and excellent views of the stage too. Our floor seating is, however, on a lower level and you will need to use steps to reach it. The Auditorium Liverpool, the intimate theatre-style venue in ACC Liverpool also offers over 20 level-access seating bays, which can easily accommodate wheelchairs if we know in advance.

Access To Toilets

Access To Toilets
There are seven accessible toilets in M&S Bank Arena and a further eight in The Auditorium Liverpool, these facilities are available on every level of the venue.

Access to this facility in the adjoining building is a level-access, short walk away from M&S Bank Arena (approximately 10 minutes), with areas having a slight incline but it is all undercover and our stewarding are trained on helping get you there.

The Changing Places Toilet facilities include:

a height adjustable adult-sized changing bench
a tracking hoist system, or mobile hoist if this is not possible.
adequate space in the changing area for the disabled person and up to two carers
a centrally placed toilet with room either side
a screen or curtain to allow some privacy.
wide tear off paper roll to cover the bench
a large waste bin for disposable pads
a non-slip floor.
Please note, our staff are unable to assist within the Changing Places toilet.

Assistance Dogs

Assistance Dogs
Assistance dogs are welcome at M&S Bank Arena Liverpool

Essential Companions

Essential Companions
Access Card with +1 Symbol Accepted as proof for an Essential companion

Accessing Audible Information

Accessing Audible Information
Hearing induction loops available.