At the Motorpoint Arena Nottingham we do our utmost to ensure that neither by action nor inaction, will any individual or group be reasonably excluded from any activities, facilities or services we offer.
The venue is easily accessible for visitors with mobility difficulties and accessibility needs. We work closely with ‘Attitude Is Everything’ who improve disabled people’s access to live music by working in partnership with audiences, artists and the music industry to implement a charter of best practice in the UK. We were awarded Gold level of the Charter of Best Practice in September 2013. We also work with ‘CredAbility’, a quality assurance system committed to supporting disabled customers. We are a CredAbility Verified Accessible venue.
Creadble provider: YES
Creadble access: YES
Creadble employer: NO
Standing and Queueing
The venue has facilities on multiple levels, all accessible via flat access or lifts. Stewards are available at all events to assist and make your experience enjoyable.
Refreshments / merchandise and ticket kiosks are all popular and may involve queueing during peak times, staff are available to assist with those who cannot stand for long periods of time
The venue is fully accessible to all facilities and levels. A blue badge holder car park is provided by the City Council at the side of the venue. Accessible WC’s and low level counters are provided throughout. For those wishing to view the ice rink a viewing balcony is provided overlooking the ice rink and our rink side café has ramped access to a fully enclosed heated seating area. Accessible seating is available in our tiered seating section with flat access. Configuration of accessible seating will depend on event setup.
A drop off point is available on Lower Parliament Street directly outside the venue with lift access to the main entrance. Inside the venue it is a short walk to box office, restaurants and seating areas. Seating can be provided for rest intervals where required upon request
Access To Toilets
Accessible toilets are located on every level and at multiple key locations. A changing places facility is available on level 3, accessible by lift and operated with a RADAR key, a key is available on request.
All other accessible WC’s are operated on a standard lock system
Assistance dogs are welcome in the venue, please be advised that loud music may be played during certain events and therefore it is at the discretion of the owner to consider the safety of the dog. Please make our box office agents aware of any requirements for your visit when booking
We operate a scheme for those who require an essential companion to purchase one ticket for themselves and be eligible to bring their companion for free. Use of the access card with this symbol entitles the user to this service and this should be made clear at point of booking via the phone or in person. For those who do not have an access card details of how to enter into the venues accessibility scheme can be received by calling our box office.
Accessing Visual Information
Our forthcoming events details and terms and conditions are available in large print or braille upon request. For those wishing to experience Ice Skating, staff members can be booked to support on the ice giving tips and assistance during your experience