National Express

Overview

Book coach travel to 100's of UK towns, cities and airports with National Express coaches
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

*Named & Famed! This venue has been highlighted by feedback from a current Access Card Holder who used their card to gain access or a discount. Information provided in this listing comes from the card holder and also is sourced directly from for the venues publicly available information. This is not a guarantee of any set service or policy this organisation might have.*

Contact details

National Express www, Online,
Phone: 03717 81 81 81

Wheelchair Access

Wheelchair access
For a full list of Accessible stops please visit our accessibility page and look for the Accessible Stops Section: https://www.nationalexpress.com/en/help/accessibility.

While we are not yet able to reserve specific seats, we can set aside the front seats on our coaches as priority seats, with a directive that they be given up if needed by a disabled customer(s). Seats are subject to availability.

Our current selection of wheelchair-accessible coaches only has one wheelchair space, which means we cannot guarantee the space will always be available, so please call before you book your travel. Our dedicated Assisted Travel Team will arrange your booking for you and will make the driver aware of your requirements in advance.

While many wheelchair users can travel whilst remaining seated in their wheelchair, please be aware that for important safety reasons, we cannot carry all wheelchairs in this way. We must therefore assess all wheelchairs to see if they are compatible for carriage on the coach itself. You can do this by calling our dedicated Assisted Travel Team before you travel. Alternatively, we will always ask what type of wheelchair you will be travelling with when booking your ticket.

While customers cannot travel in their mobility scooters, we do accept small lightweight mobility scooters for storage and carriage in the coach luggage hold. For further information visit: https://www.nationalexpress.com/en/help/accessibility

Access To Toilets

Access To Toilets
While our coaches are wheelchair-accessible, the toilets on our coaches are not. Should you have any requirements in this respect, please advise our Assisted Travel Team when discussing your journey.

Assistance Dogs

Assistance Dogs
We welcome trained assistance dogs on all our coaches.

Accessing Visual Information

Accessing Visual Information
We will provide access to large print information for blind or partially sighted customers; and if there are other formats you require, please just ask. These different formats are available on request within a reasonable timescale via our Assisted Travel Team.

Accessing Audible Information

Accessing Audible Information
We will provide suitable methods of contact for deaf or hard of hearing customers via email, fax or Textphone/Minicom, all available via our Assisted Travel Team.