O2 City Hall Newcastle

Academy Music Group


"The Newcastle City Hall is a concert hall located in Newcastle upon Tyne, England. It has hosted many popular music and classical artists throughout the years, as well as standup and comedy acts. The venue is operated by Academy Music Group and named under a group sponsorship agreement with telecoms company O₂."
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

Access Cards with +1 accepted as proof for a free companion ticket. Just so you know, we are fully-seated venue, so all accessible ticket requirements should be purchased through us directly please. That way we can ensure that you, and those you're booking with, will be together for the show.

Contact details

O2 City Hall Newcastle Northumberland Road, Newcastle Upon Tyne, North East, NE1 8SF
Phone: (0)191 260 2020 Next Generation Text Service by 18002 +44 (0)191 260 2020.

Wheelchair Access

Wheelchair access
Wheelchair spaces are available when you book, but they’re limited on a first come, first served basis. The auditorium can accommodate up to six wheelchairs.

From street level, there are five small steps into the venue or a ramp at the main entrance; our staff can guide you when you arrive.

If you need assistance, we’d recommend arriving about 15 minutes before doors open, just to make things easier.

Our box office is in the entrance foyer, which is accessible by five small steps from street level. The step-free entrance is just to the side, where we also have a ramp, so just ask a member of our our team who can direct you.

For more information, please visit our website.

Short Distances

Short distance
We do not have our own parking facilities, but there are two parking spaces for blue badge holders on Northumberland Road. Most parking meters in the local vicinity are free to blue badge holders.

Access To Toilets

Access To Toilets
There’s an accessible toilet on the ground level in the foyer. It’s controlled by a RADAR key and which staff will provide access to if needed. Other toilets are available throughout the building, just ask our staff to show you the way if you’re visiting us for the first time.

Assistance Dogs

Assistance Dogs
Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

Essential Companions

Essential Companions
Access Cards with +1 accepted as proof for a free companion ticket.

Accessing Visual Information

Accessing Visual Information
If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)191 260 2020.

Accessing Audible Information

Accessing Audible Information
The box office doesn’t have a lowered counter or mic, but we do have an induction loop.

Other Notes

Other Notes
Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch. Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.