Resorts World Arena
Overview
Home to everything from record breaking sports to Mickey Mouse and friends; from the latest pop sensations to side splitting comedy from some of the world's best comics, Birmingham's Resorts World Arena is bigger and better than ever bringing you events you won't want to forget!
Contact details
Perimeter Road Marston Green Birmingham West Midlands B40 1NT United Kingdom
https://www.resortsworldarena.co.uk/your-visit/accessibility/
Access Card notes
If you have already reserved tickets with The Ticket Factory, you can call us to complete the purchase. Details will be included in your confirmation email For online purchases, login to your account on The Ticket Factory, navigate to "My Account" and then link your Access Card in the "Accessibility" tab
A free registration is available at this venue as an alternative to an Access Card. Please use the link below to begin your application. Please note, if you already have an Access Card, you don't need to apply again. Simply provide your name and Access Card ID number to the venue. Click here to start your registration
Access guidance
- If you need a wheelchair and have your own or can borrow one, we recommend that you bring it with you. We only have a very limited number of manual wheelchairs available for use in the venue which are available from entrance doors on a first come, first served basis. Please speak to a member of our Security staff on arrival for assistance.
- The NEC site (including Resorts World Arena) has designated car park spaces for visitors with disabilities. Services include: Parking available close to the venue on a first come, first served basis. The Car Park will be manned by a member of our Visitor Management team who will be available to assist with any issues or concerns you may have with accessing the Arena Free wheelchairs for blue badge holders will be available (booking in advance is advised) The service charge for disabled parking is £10 per vehicle, if you turn up and pay. Why not pre-pay for parking now. If you have a seated ticket and have a permanent condition that requires the use of a walking aid (crutches or walking sticks), then you are permitted to take these to your seat. We would ask though that you store them/it under the seats so as not to cause an obstruction or trip hazard. We do permit the use of walking aids (crutches or walking sticks) on a standing floor, but we ask that you be mindful of your surroundings at all times so as not to cause discomfort/injury to yourself or those around you.
- Resorts World Arena has 10 public, stand-alone, unisex accessible toilets for our disabled visitors. In addition to the accessible toilet provision, Resorts World Arena can also boast a Changing Places toilet facility which can be found at the rear of Block 12. This facility meets the needs of people with multiple and complex disabilities who have one or more carers with, and assisting them, by providing extra features and more space.
- Assistance dogs are welcome at our venues; however we do recommend that they are not brought to concerts or other loud events. We ask customers who require an assistance dog to notify us of their requirements at the time of booking. Assistance dogs are only allowed within certain seating areas within the arena bowl for the welfare of the dogs, other customers and to maintain safe venue evacuation routes, should they be required.
- We operate a radio frequency analogue hearing system which covers 100% of the Arena bowl, which means you can book any seat or stand anywhere on the floor and still receive great sound quality. Customers wishing to use the system can do so free of charge and should speak to a member of Security on arrival at the Arena. We will then book out a receiver pack with lanyard and an earphone headset which plugs into the receiver. Alternatively, if you use a telecoil hearing aid, we can supply a personal neck loop which then plugs into the receiver to enhance the sound through your own hearing aid.
- In the event of a medical emergency please notify a member of Security or any member of staff who will be pleased to help you. Alternatively, call the Medical Centre on 2222 using the internal telephones located inside the main venues.