Resorts World Arena

NEC Group

Overview

Home to everything from record breaking sports to Mickey Mouse and friends; from the latest pop sensations to side splitting comedy from some of the world’s best comics, Birmingham’s Resorts World Arena is bigger and better than ever bringing you events you won’t want to forget!
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

The Ticketing team have access to Access Card holders details in order to make booking tickets quicker and simpler for disabled customers.

Contact details

Resorts World Arena Perimeter Road, Marston Green, Birmingham, West Midlands, B40 1NT
Phone: 0845 581 0700

Wheelchair Access

Wheelchair access
If you need a wheelchair and have your own or can borrow one, we recommend that you bring it with you.

We only have a very limited number of manual wheelchairs available for use in the venue which are available from entrance doors on a first come, first served basis. Please speak to a member of our Security staff on arrival for assistance.

Short Distances

Short distance
The NEC site (including Resorts World Arena) has designated car park spaces for visitors with disabilities. Services include:

Parking available close to the venue on a first come, first served basis.
The Car Park will be manned by a member of our Visitor Management team who will be available to assist with any issues or concerns you may have with accessing the Arena
Free wheelchairs for blue badge holders will be available (booking in advance is advised)
The service charge for disabled parking is £10 per vehicle, if you turn up and pay. Why not pre-pay for parking now.

If you have a seated ticket and have a permanent condition that requires the use of a walking aid (crutches or walking sticks), then you are permitted to take these to your seat. We would ask though that you store them/it under the seats so as not to cause an obstruction or trip hazard.

We do permit the use of walking aids (crutches or walking sticks) on a standing floor, but we ask that you be mindful of your surroundings at all times so as not to cause discomfort/injury to yourself or those around you.

Access To Toilets

Access To Toilets
Resorts World Arena has 10 public, stand-alone, unisex accessible toilets for our disabled visitors.

In addition to the accessible toilet provision, Resorts World Arena can also boast a Changing Places toilet facility which can be found at the rear of Block 12.

This facility meets the needs of people with multiple and complex disabilities who have one or more carers with, and assisting them, by providing extra features and more space.

Assistance Dogs

Assistance Dogs
Assistance dogs are welcome at our venues; however we do recommend that they are not brought to concerts or other loud events.

We ask customers who require an assistance dog to notify us of their requirements at the time of booking. Assistance dogs are only allowed within certain seating areas within the arena bowl for the welfare of the dogs, other customers and to maintain safe venue evacuation routes, should they be required.

Accessing Audible Information

Accessing Audible Information
We operate a radio frequency analogue hearing system which covers 100% of the Arena bowl, which means you can book any seat or stand anywhere on the floor and still receive great sound quality.

Customers wishing to use the system can do so free of charge and should speak to a member of Security on arrival at the Arena. We will then book out a receiver pack with lanyard and an earphone headset which plugs into the receiver. Alternatively, if you use a telecoil hearing aid, we can supply a personal neck loop which then plugs into the receiver to enhance the sound through your own hearing aid.