The Other Palace

LW Theatres


The Other Palace is a theatre in London's Off West End which opened on 18 September 2012 as the St. James Theatre. It features a 312-seat main theatre and a 120-seat studio theatre. It was built on the site of the former Westminster Theatre, which was damaged by a fire in 2002 and subsequently demolished.
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

Access Card Holders with '+1' will be entitled to a free companion ticket. Please complete the Access Scheme Form to receive information on any upcoming Access Performances and to inform the theatre of your access requirements. The Access Scheme Form can be found here:

Contact details

The Other Palace The Other Palace, 12 Palace Street, London, London, SW1E 5JA
Phone: 020 7087 7966

Wheelchair Access

Wheelchair access
The Box Office desk is located in the foyer on the left side and has step-free access via the main entrance on Palace Street. Upon arrival, customers with access requirements will be greeted by a staff member who can assist with all facilities in the foyer as well as the customer’s further journey through the theatre. This includes assistance with purchasing tickets on site and assistance in finding their way to The Other Naughty Piglet restaurant, or to seats in the Theatre or Studio.

The Theatre auditorium has level access and there are three dedicated wheelchair park spaces in Row N. Access to aisle seats in the Theatre auditorium involves a minimum of one step. For more information, please visit:

For information about access to the restaurants and bars, please visit our website.

Short Distances

Short distance
Blue Badge holders may park right by the theatre on Palace Street (just after the turning for Catherine Place).

Access To Toilets

Access To Toilets
The Other Palace has two accessible toilets.

Assistance Dogs

Assistance Dogs
Assistance Dogs are welcome.

Essential Companions

Essential Companions
To request a free Essential Companion ticket, please complete the Access Scheme Form on our website.

Accessing Visual Information

Accessing Visual Information
Our trained staff members will be available to assist visually impaired customers upon arrival and throughout their visit if required.

Accessing Audible Information

Accessing Audible Information
An Infra-Red audio enhancement system is available for deaf or hearing-impaired patrons in the Theatre. Headsets and hearing aid loops are available and should be requested from a member of Front of House staff upon arrival.

Please note we do not have an audio enhancement system available in the Studio.