The Phoenix Theatre

Overview

The Phoenix Theatre is a London West End theatre which opened in 1930 with the premiere of Noel Coward's Private Lives. The show featured Coward himself in the cast, along with Gertrude Lawrence, Adrienne Allen and a young Laurence Olivier. The entrance of The Phoenix Theatre is on the corner of Charing Cross Road and Flitcroft Street with a four-column rotunda above the canopy topped by an attic with square windows.
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

*Named & Famed! This venue has been highlighted by feedback from a current Access Card Holder who used their card to gain access or a discount. Information provided in this listing comes from the card holder and also is sourced directly from for the venues publicly available information. This is not a guarantee of any set service or policy this organisation might have.*

Contact details

The Phoenix Theatre Charing Cross Rd, London, London, WC2H 0JP
Phone: 0844 871 7677

Standing and Queueing

Standing
Those who wish to use the alternative entrance on Flitcroft Street must notify Front of House staff on arrival. Staff are on hand to assist with navigation throughout the theatre.

Transfers are available to the front row of the Dress Circle. Those wishing to transfer must bring a companion. Wheelchairs can be stored for the duration of the performance. An at-seat service is available for patrons who are unable to access the bars.

Wheelchair Access

Wheelchair access
The Phoenix Theatre main entrance is situated on Charing Cross Road and there is level access into the venue through double doors. A drop-off point is available outside the theatre. An alternative level access entrance is available on Flitcroft Street, leading directly to the Dress Circle. All sections of the theatre must be accessed via steps as there is no customer lift. Those who wish to use the alternative entrance on Flitcroft Street must notify Front of House staff on arrival. Staff are on hand to assist with navigation throughout the theatre.

Transfers are available to the front row of the Dress Circle. Those wishing to transfer must bring a companion. Wheelchairs can be stored for the duration of the performance. An at-seat service is available for patrons who are unable to access the bars.

For those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre of any special requirements. Access patrons and companions will receive significant discounts for performances.

For further information and accessibility booking, please call: 0844 871 7677 (calls cost 7p/pm) or email: phoenixboxoffice@theambassadors.com


The Dress Circle can be accessed via 21 steps from the main foyer. Alternatively, there is step-free access via the Flitcroft Street entrance, which leads directly to the front of the seating. Once inside the Dress Circle, there are steps to reach each row, with 18 steps between Row A and Row K.

Transfers are available to A28 and A27, with room for companions in adjacent seating. There is 1 wheelchair space in Box C, which is not suitable for large electric wheelchairs.

Extra legroom can be found in Row A of the Dress Circle.

Short Distances

Short distance
All sections of the theatre must be accessed via steps as there is no customer lift. Those who wish to use the alternative entrance on Flitcroft Street must notify Front of House staff on arrival. Staff are on hand to assist with navigation throughout the theatre.

Transfers are available to the front row of the Dress Circle. Those wishing to transfer must bring a companion. Wheelchairs can be stored for the duration of the performance. An at-seat service is available for patrons who are unable to access the bars.

Essential Companions

Essential Companions
For those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre of any special requirements. Access patrons and companions will receive significant discounts for performances.

For further information and accessibility booking, please call: 0844 871 7677 (calls cost 7p/pm) or email: phoenixboxoffice@theambassadors.com