The Royal Mews

Royal Collection Trust

Overview

The Royal Mews at Buckingham Palace is responsible for all the road travel arrangements for The Queen and members of the Royal Family. Discover this living part of Britain's heritage, open from February to November each year.
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

We offer a concession ticket and complimentary access companion ticket for disabled visitors. No proof of disability or need is required. For D/deaf and hard of hearing visitors we run regular BSL tours throughout the year and a Plain English script of our audio tour is available to borrow. Blind & partially-sighted visitors can take a descriptive audio guide or pre-book a descriptive tour with a Vocaleyes trained guide. We are fully wheelchair accessible and assistance animals are welcome

Contact details

The Royal Mews Buckingham Palace Rd, Westminster, London, London, SW1W 0QH
Phone: 0303 123 7302

Standing and Queueing

Standing
Respite seating
Benches are available throughout the visitor route.

Wheelchair Access

Wheelchair access
Wheelchairs
Manual wheelchairs are available to borrow free of charge on a first come, first served basis for the duration of a visit. Mobility scooters can be used at the Royal Mews.



Access and surfaces
All areas of the Royal Mews have level access. As the Royal Mews is an historic building the floors are uneven and cobbled in places so please take care.

Access To Toilets

Access To Toilets
Toilets
Accessible toilets are located half way round the visitor route.

Assistance Dogs

Assistance Dogs
Assistance animals
Assistance animals are welcome and water is available on request.

Essential Companions

Essential Companions
Concessionary rates are available for you if you have a disability and an accompanying companion is admitted free of charge.

Accessing Visual Information

Accessing Visual Information
Guided Tours
Guided tours of the Royal Mews are available free of charge. Verbal description tours are available but must be pre-booked by contacting the Learning bookings team learning@rct.uk or +44 (0)303 123 7323. A complimentary descriptive audio tour is available in English. Non-descriptive multimedia tours are also available in:

English
French
German
Spanish
Italian
Japanese
Chinese
Brazilian Portuguese
Russian

Accessing Audible Information

Accessing Audible Information
Induction loops
The ticket sales desks, shop till counters and the multimedia tour collection are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary multimedia tour is available in:

English
French
German
Spanish
Italian
Japanese
Chinese
Brazilian Portuguese
Russian
The tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request.



British Sign Language (BSL)
A BSL video tour is available to borrow free of charge. The device can be collected from the multimedia tour distribution desk at the start of the visit.

Guided Tours
Guided tours of the Royal Mews are available, free of charge, and last for 45 minutes. Guides can wear portable induction loops on request. These can be pre-booked through the Specialist Sales team on +44 (0)303 123 7324 or specialistsales@rct.uk.