The York DungeonMerlin
OverviewThe York Dungeon is a 75-minute journey into more than 2000 years of York's darkest history, bringing together iconic characters, immersive sets and thrilling special-effects in a unique and exciting actor led experience that you see, hear, feel and smell.
- Creadble provider: NO
- Creadble access: NO
- Creadble employer: NO
Access Card Notes*Named & Famed! This venue has been highlighted by feedback from a current Access Card Holder who used their card to gain access or a discount. Information provided in this listing comes from the card holder and also is sourced directly from for the venues publicly available information. This is not a guarantee of any set service or policy this organisation might have.*
Standing and Queueing
Visitors will be required to stand for the duration of the tour, which is 70 minutes, unless they are using a wheelchair. Most of the Dungeon has level pathways, however, some floor surfaces are uneven. There are also low gradient slopes and stair lifts. The Dungeon cannot accomodate electric wheelchairs, however manual wheelchairs are available to hire for the visit. The venue can only accomodate one guest using a wheelchair at a time to ensure an evacuation chair is available to exit the building. Guests have to be able to transfer from wheelchair to the chair of the stair lift unaided by Dungeon staff. Wheelchair users are advised to book in advance .
Wheelchair users need to be able to transfer un-aided in and out of the ride seats.
Access To Toilets
There are accessible toilets next to the main building entrance and by the Mirror Maze, which is approximately 25 minutes into the tour.
Assistance dogs are welcome in the York Dungeon. However, the attraction does feature loud noises, mist effects and smells. For more information on this, please contact the venue.
Accessing Visual Information
The Dungeon is very dark and the floor is often uneven. Please email the venue for more information.
Accessing Audible Information
Deaf visitors, guests with hearing impairments and users of BSL can bring an assistant free of charge. The York Dungeon experience is largely delivered by actors and voiceover audio often in low lighting, so some deaf visitors, guests with hearing impairments and BSL users may not fully experience some elements of the attraction. The venue can also provide a 'Impaired Hearing Guide'. Visitors are advised to contact the venue prior to their visit to arrange the use of a guide.