Winter Wonderland

Overview

"For over 10 years, Hyde Park’s Winter Wonderland has been spreading the Christmas spirit throughout London. The festival has become a landmark event for Londoners and tourists alike. With humble beginnings as an open-air Christmas market in Hyde Park, Winter Wonderland has since grown into an extravaganza with ice skating, shows, roller coaster rides, street food stalls, festive bars and live music. It is still free to enter the Winter Wonderland grounds and take in the joyous atmosphere. With over 100 spectacular rides and attractions, it is no wonder why thousands of visitors return to Winter Wonderland each year to celebrate the Christmas season. For 2017, Winter Wonderland is offering a dazzling array of activities and entertainment. Enjoy skating around the UK’s largest open-air ice rink, have a deep sea adventure in the Magical Ice Kingdom, see thrilling circus shows, world-class ice dancing in Cinderella on Ice and see stunning views across London in the Giant Observation Wheel and much more."
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

Access Card with '+1' symbol accepted as proof for a free Essential Companion ticket. For more information, please visit: https://hydeparkwinterwonderland.com/accessibility/ All our pre-bookable attractions are accessible and our shows (Megadome) are fitted with Hearing Loops. When booking tickets for these attractions it would help us to know of any access requirements in advance. This will allow us to provide the correct facilities for our visitors. We may not be able to best deal with any requests that are not arranged in advance.

Contact details

Winter Wonderland Hyde Park, London, Greater London, London, W2 2UH
Phone: 020 8233 5400

Standing and Queueing

Standing
There is no specific Accessible entrance although we would advise using the Red Gate (Family entrance at the North of the site). For more information, please visit our website.

Wheelchair Access

Wheelchair access
All our entrances are accessible and step free using the park’s own tarmacked paths. Once you are in the event you will find that event area is covered entirely in temporary trackway. There is no specific Accessible entrance although we would advise using the Red Gate (Family entrance at the North of the site). For more information, please visit our website.

Maximum of 5 Wheelchairs Per session on the ice rink. 5 Wheelchairs per session on bar ice. Giant Wheel has one Accessabile Pod to accomodate a wheelchair user. Cirque Beserk 10 Wheelchairs per show, VIP Boxes are not accessable. Cinderella on Ice 10 wheelchairs per show.

For more information about the venue's accessible facilities, please visit our website.

Short Distances

Short distance
We have tried to make the walkways and public spaces at Winter Wonderland as even as possible, with ramps to bars and cafés where we can. Wheelchairs are welcome on the Ice Rink, there is a wheelchair accessible pod in the Giant Wheel and spaces in the Circus shows designed to accommodate wheel chairs.

There is no ride-wide policy for the suitability of the fairground (token) rides for those with disabilities. This is due to variant conditions – e.g. unfavourable weather, the type of ride – and the nature of the disability, as some rides will require more support than others. The individual ride operator on the day will determine whether the ride is suitable, for safety reasons, and how they will grant admission.

Access To Toilets

Access To Toilets
Accessible toilets are available at all six of our main toilet blocks and behind the Bavarian hall, the Fire Pit and The Crystal Lounge.

Assistance Dogs

Assistance Dogs
Assistance dogs are permitted into the event and all our pre-bookable attractions.

Essential Companions

Essential Companions
Complementary Personal Assistant tickets are available for all pre-bookable rides. Please purchase tickets for your whole party, including your PA. SEE Tickets will then be in touch with your tickets- these and all relevant correspondence relating to your booking will be sent via email. If you have any further questions regarding our ride wristband scheme, please contact us at hydeparkwinterwonderland@pwrevents.com.

Access Cards with '+1' symbol accepted as proof for a free Essential Companion ticket.

For more information, please visit our website.

Other Notes

Other Notes
Please note that Hyde Park Winter Wonderland can include flashing lights, flash photography and music throughout the event. For more information, please visit our website.

We have a covered chill/quiet area at the north of site near the family entrance. This enclosed space has heating, neutral lighting and is music free.

There are also quieter spaces during the day in the Bavarian Village/Hall and the Street Food area.

We have first aid medical facilities onsite. If you are in need of urgent medical attention then please contact any member of staff. Unfortunately we cannot store medicines onsite for customers.