Winter Wonderland


For over 10 years, Hyde Park’s Winter Wonderland has been spreading the Christmas spirit throughout London. The festival has become a landmark event for Londoners and tourists alike. With humble beginnings as an open-air Christmas market in Hyde Park, Winter Wonderland has since grown into an extravaganza with ice skating, shows, roller coaster rides, street food stalls, festive bars and live music. It is still free to enter the Winter Wonderland grounds and take in the joyous atmosphere. With over 100 spectacular rides and attractions, it is no wonder why thousands of visitors return to Winter Wonderland each year to celebrate the Christmas season. For 2017, Winter Wonderland is offering a dazzling array of activities and entertainment. Enjoy skating around the UK’s largest open-air ice rink, have a deep sea adventure in the Magical Ice Kingdom, see thrilling circus shows, world-class ice dancing in Cinderella on Ice and see stunning views across London in the Giant Observation Wheel and much more.
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

Access Card with +1 Accepted as proof for Essential Companion

Contact details

Winter Wonderland Hyde Park, London, Greater London, London, W2 2UH
Phone: 020 8233 5400

Wheelchair Access

Wheelchair access
Maximum of 5 Wheelchairs Per session on the ice rink. 5 Wheelchairs per session on bar ice. Giant Wheel has one Accessabile Pod to accomodate a wheelchair user. Cirque Beserk 10 Wheelchairs per show, VIP Boxes are not accessable. Cinderella on Ice 10 wheelchairs per show.

Short Distances

Short distance
We have tried to make the walkways and public spaces at Winter Wonderland as even as possible, with ramps to bars and cafés where we can. Wheelchairs are welcome on the Ice Rink, there is a wheelchair accessible pod in the Giant Wheel and spaces in the Circus shows designed to accommodate wheel chairs.

There is no ride-wide policy for the suitability of the fairground (token) rides for those with disabilities. This is due to variant conditions – e.g. unfavourable weather, the type of ride – and the nature of the disability, as some rides will require more support than others. The individual ride operator on the day will determine whether the ride is suitable, for safety reasons, and how they will grant admission.

Essential Companions

Essential Companions
Booking Tickets
When booking tickets for the Ice Rink, Magical Ice Kingdom, Bar Ice, Giant Wheel, Circus and The Sooty Show it helps us to know of any access requirements in advance so that we can best gauge the numbers that will be in attendance. This will also allow us to provide the right facilities for our customers. We may not be able to deal with requests which are not arranged in advance.

Personal Assistant (PA) Scheme
We offer PA ticketing scheme to provide disabled visitors who require assistance with an additional ticket for a partner, accompanying friend or personal assistant (PA) for all pre-bookable attractions (drinks are not included as part of a PA ticket at Bar Ice). To apply for a PA ticket you will first need to purchase your ticket(s), DO NOT purchase a ticket for your PA, this will be allocated upon a successful application. Once you have purchased your ticket please fill out the application form. You will need to provide the name of your PA prior to the event. Please note your PA must be 16 or over. PA tickets for Bar Ice are access only tickets.

Along with this application form, we kindly ask that you provide current medical documentation to support your request. We accept this in the forms of:

Copy of DLA Entitlement Letter
Copy of Attendance Allowance letter
Evidence of registered severely sight impaired (blind)
Recognised Assistance Dog ID card
CredAbility Access Card (with +1 icon)
If you do not have any of the above evidence but need the help of a PA at the attraction please state on the application form why you require them. You are welcome to post or email copies of any additional evidence that supports your application, or contact us to discuss your application. Each application will be assessed on a case-by-case basis.

Click here to complete the PA application form – PDF / Word

Click here to complete the PA application form (large print versions)- PDF / Word

You can send your supporting info with your application form to:


BY POST: Winter Wonderland Access, PWR Events, Building 6, Chiswick Park, 566 Chiswick High Road, London, W4 5HR

If you do not have access to a printer you can request a form to be posted to you by emailing

PA applications need to be received a minimum of 5 working days prior to the date you wish to visit.

PA applications can be processed on site at the event but this is subject to available tickets and presentation of the supporting documents listed above. Please expect delays for processing in person at the event.

Pre-bookable Attraction Wheelchair Access
Wheelchairs can be accommodated on all our bookable attractions. However, some of the attractions are limited to the amount of wheelchairs that can be accommodated at any one time.

Please see below:

Ice Rink

A maximum of 5 wheelchairs per session, unless otherwise arranged.

The Magical Ice Kingdom

No Limit

Bar Ice

A maximum of 5 wheelchairs per session, unless otherwise arranged.

The Giant Wheel

There is one wheelchair accessible pod which can only accommodate one wheelchair at a time. The VIP Pod is not wheelchair accessible.

Zippos Christmas Circus

A maximum of 10 wheelchairs per show, unless otherwise arranged.

Cirque Berserk

A maximum of 10 wheelchairs per show, unless otherwise arranged. VIP Boxes are not wheelchair accessible.

The Sooty Christmas Show

A maximum of 10 wheelchairs per show, unless otherwise arranged.

Cinderella on Ice

A maximum of 10 wheelchairs per show, unless otherwise arranged.

PA’s on rides and ride access

Complimentary PA access on rides is at the discretion of the Ride Operator. Please note disability access on rides is dependent of the type of disability.